Digital Products
How do I download my digital files after purchase?
After completing your purchase, you'll receive an email with a download link. You can also access your files from your order confirmation page.
What file formats are included?
Most digital products are available as high-resolution PDF files. Some products may also include JPG or PNG formats — check the product description for details.
Can I print the files at home or at a print shop?
Yes! Our files are print-ready at high resolution. You can print at home or take them to a local or online print shop.
How many times can I download my files?
You can download your files up to 5 times. If you need additional downloads, please contact us.
Orders & Payments
What payment methods do you accept?
We accept all major credit card and Shop Pay.
Do you offer refunds on digital products?
Due to the nature of digital downloads, all sales are final. Please review product descriptions carefully before purchasing. If you experience a technical issue, contact us and we'll make it right.
How do I apply a discount code?
Enter your discount code at checkout in the "Discount code" field before completing your purchase.
Physical Products
How long does shipping take?
Standard shipping typically takes 5–10 business days. Expedited options may be available at checkout.
Do you ship internationally?
NO! We don't ship to international destinations.
What is your return policy?
Physical items may be returned within 14 days of delivery in original condition. Please visit our Return & Refund Policy page for full details.
General
Can I use these products for commercial purposes?
Our products are licensed for personal use only unless otherwise stated. Please contact us for commercial licensing inquiries.
Are your products faith-based
Yes! Sparkle Grace Co. is a faith-inspired lifestyle brand. Our products are rooted in scripture, grace, and encouragement.
How do I contact customer support?
You can reach us through our contact page or by emailing us directly. We aim to respond within 1–2 business days.